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Scheduled messages is the queue of outbound messages waiting to go out, whether you scheduled them yourself or the AI drafted them for your approval. Open it from the Conversations header, or Scheduled messages in the sidebar (owner/admin). On mobile this surface is called Follow-ups.

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The queue

A table lists each queued message with its contact, channel, send time, what triggered it, a preview, and its status. Search it, filter by status, and use the bulk actions to approve, cancel, or delete several at once. The default filter shows Active messages (pending and approved). Statuses:
  • Pending: waiting for your approval (this is where AI drafts land).
  • Approved: cleared to send at its scheduled time.
  • Sent: already delivered.
  • Cancelled / Skipped: won’t send.
A scheduled job runs in the background and delivers approved messages at their scheduled time.

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Schedule one yourself

Create a message and pick the contact, the channel (text or email), the date and time (in 15-minute steps), and the body. Starter, Pro, and Max may also see the call channel. A hint shows both your organization’s time zone and your own so you don’t send at the wrong hour. Your organization’s time zone is what actually governs the send.

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Sending AI drafts

When Suds AI drafts a follow-up (in the daily review or as a suggestion on a conversation), nothing sends until you press Send on it. Pressing Send is the approval: the message lands here as approved and goes out at its send time, usually within a minute, so edit the draft before you send it. A message scheduled for a future time can still be edited or cancelled here until it sends.

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Frequently asked

Why is a message stuck on pending? Pending means it’s waiting for approval. Approve it (individually or in bulk) and it sends at its scheduled time. Which time zone controls when it sends? Your organization’s time zone, set in organization settings. The form shows yours too, in case you’re in a different one. Where do AI drafts come from? The daily Suds review and the AI suggestions on a conversation. They stay on those screens until you press Send; once sent, they show up here as approved.