Skip to main content
Paid Starter includes 100 monthly call minutes after the first successful subscription payment and required number verification. Existing Pro and Max contracts retain their 400 and 1,000 monthly minutes respectively. Enterprise capacity is agreed privately. Inbound and outbound minutes share the same allowance.
Manage calling under Settings then Calls (owner/admin). The page has four sections: your business line, call routing, missed calls, and call recording.

​
Get a business line

Paid Starter can claim an available Canadian business number for texting and calling after its first successful subscription payment and required provider verification. Existing paid contracts keep their established number-management behavior. Call history appears in your inbox.
Phone numbers are Canada-only at launch. US numbers are a planned follow-up.

​
Call routing

Choose which active employees ring when a call comes in (they can ring in parallel). An unanswered call goes to voicemail after about 20 seconds. There’s also an in-app voice toggle that controls whether calls ring inside the app.

​
Missed calls

Set the text that automatically goes out when someone calls your line and no one picks up, so a missed call still gets a response.

​
Call recording

Recording is owner-only to enable, because it carries legal weight. Turning it on requires accepting an attestation: you confirm you’ll get verbal consent from everyone on the call and follow the recording and consent laws where you operate. You also pick how long recordings are kept (30, 60, 90, 180, or 365 days). Once recording is on, you record calls one at a time. Recorded calls are transcribed to produce an AI summary on the conversation thread (this also needs Suds AI to be on). See Unified inbox for how recordings and summaries appear. Paid Starter includes 100 monthly recording and transcription minutes. Existing Pro and Max contracts retain their 400 and 1,000 monthly minutes respectively; those plans are not offered to new customers. The finished AI summary also consumes shared AI credits based on its metered size, model, and duration.

​
Frequently asked

Where do incoming calls and texts show up? In Conversations, on the contact’s thread. Do I have to record every call? No. Recording is off until an owner enables it, and then it’s per-call. Getting consent is your responsibility. Can I get a US number? Not yet. Numbers are Canadian at launch.