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We’re a small team, and when you reach out you talk to a real person.

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Email

support@shinecx.com. Tell us what’s going on and we’ll get back to you.

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Report a bug from the app

Both the web dashboard and the mobile app have a built-in way to report a bug, which attaches your screen and device details for us automatically. That’s the fastest way to get us what we need to help. If you’d rather email, include:
  • What you were trying to do
  • What you expected to happen
  • What actually happened
  • A screenshot if you have one
  • Your device and OS (for example, iPhone 15 / iOS 18, or Pixel 8 / Android 14)
Feature requests are welcome at the same address. We read every one.

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Delete your account

To delete your account and remove your data, see Delete your account. If deletion is refused because you still have billing history or an estimate with a deposit, email us and we’ll close those records out and finish it for you.