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This page explains how to delete your ShineCRM account and what happens when you do.

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What gets deleted

Deleting your organization permanently removes it and its data from ShineCRM, including your contacts, jobs, estimates, invoices, recurring services, and messages. Your subscription is cancelled, and any phone number you provisioned through ShineCRM is released back to the carrier and becomes available for reuse after a short period. This cannot be undone.

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What may be kept

Some records aren’t ShineCRM’s to delete. Payments you processed are held by your payment provider (Stripe or Square) under their own retention rules, for tax and financial-compliance reasons. If you have a specific deletion request beyond closing your account, contact us at seanvangessel@gmail.com.

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How to delete your account

You can delete your organization from the web dashboard. (The mobile app also has a delete-account option.) The full controls live on the web.
1

Sign in to the dashboard

Go to app.shinecx.com and sign in.
2

Open organization settings

Go to Settings then Organization.
3

Find the Danger zone

Scroll to the Danger zone at the bottom (visible to the owner only).
4

Confirm and delete

Type your exact business name to confirm, then delete. You’ll be signed out, and the deletion happens immediately.

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Can’t sign in?

If you’ve lost access and can’t reach the deletion controls, email seanvangessel@gmail.com from the address on your account, with your business name and a request to delete the account. We’ll verify it’s you and take care of it.

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Deleting just some data

You don’t have to close your whole account to remove specific records. See Delete some of your data.