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Your ShineCRM subscription is managed on the web dashboard. Plan changes, payment method, and cancellation are not in the mobile app; that’s an App Store rule (Apple guideline 3.1.1), so the mobile app sends you to the web for anything billing-related.

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Choosing a plan

Right after you sign up, you pick a plan and enter payment through Stripe Checkout. If your organization doesn’t have an active plan, ShineCRM shows a “subscription required” screen with a link to choose one before you can use the app.

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Managing your subscription

Open Settings then Organization and find the Subscription section (owner only). It shows your plan, status, and your renewal or trial-end date. Manage subscription opens the Stripe billing portal, where you update your card, change plans, or cancel. A complimentary account shows a Complimentary badge instead of a billing period.

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Frequently asked

Why can’t I manage billing in the mobile app? App Store rules require subscription management to live outside the app, on the web. Everything else works on mobile. Where do I cancel? Settings then Organization, the Subscription section, then Manage subscription. That opens the Stripe billing portal where you can cancel. Who can change the plan? The owner. Admins can use the rest of organization settings but not the subscription controls.