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New customers choose Starter or contact ShineCRM about Enterprise. Billing is managed by the organization owner in the web dashboard. Mobile sends owners to the web for subscription changes.

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Starter

Prices are before applicable tax. Both currencies include the same features and allowances. The pricing page may suggest your country from your location, and provides a visible Canada/US selector. You confirm the supported business/billing country before checkout. An activated contract keeps its currency; location alone does not change your billing. Businesses outside the supported countries cannot start this offer. The existing Quebec eligibility restriction still applies. Starter includes unlimited contacts, users, quotes, jobs, and invoices. Monthly metered allowances are: A business number is available after the first verified subscription payment and required provider approval. It is not available during the trial. Availability and verification requirements still apply. New accounts have zero ShineCRM processing surcharges on Starter, Enterprise, and trials. Your connected Stripe or Square account charges its normal processor fees. Customer invoice payments are separate from your ShineCRM subscription payments.

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Starting your trial

Eligible owners can start one 14-day trial, with a verified credit card required before activation. There is no permanent Free plan for new organizations. Creating a workspace or abandoning checkout does not activate operational access. The plan review and Stripe Checkout show the currency, recurring price, applicable tax, first charge date, automatic monthly renewal, and cancellation terms. Cancel before the trial ends to avoid the first subscription charge. The whole trial includes 500 AI credits, 100 outgoing emails, and 1 GB of storage. Live calling, texting, and call transcription become available only after the first subscription payment and number approval. Trial usage does not reset when you return to checkout. A previously used trial cannot be restarted by resubscribing.

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Managing billing and cancellation

Open Settings then Organization, find Subscription, and choose Manage subscription to update your card, view subscription invoices, or cancel. Only the owner can manage billing. You can also contact sean@shinecx.com for billing or cancellation support. Cancellation takes effect at the end of the current trial or paid period. The confirmed currency remains the same through renewal, retry, and cancellation. Restoring the subscription after its period ends requires a new paid checkout, without a second trial.

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When service ends without a continuing payment

Your saved business data stays in place. Manage billing to resume your subscription. Canceling a subscription does not automatically delete your data; permanent account deletion follows the existing requested-deletion process. Required billing and legal records follow their necessary retention rules. Existing number-management behavior remains in place.

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Usage limits

Metered paid allowances follow the subscription billing period. Hard limits pause the related action when the allowance is exhausted; ShineCRM does not charge automatic overages. Outgoing transactional and commercial emails share the same 1,000-email limit. Automatic receipts, manual resends, invoice sends, reminders, and campaigns count toward the same cap. ShineCRM’s own security, subscription, and account-access notices are also separate from tenant outgoing email. One outgoing MMS counts as one message, regardless of attached media count. MMS files also count toward storage. The app shows current usage and limit warnings. Completed AI work uses credits according to its metered size, model, and duration, so longer transcriptions or summaries can consume more credits.

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Enterprise

Choose Learn more in the Enterprise section of pricing. The short inquiry requires only email and phone number. No account or credit card is required. Confirmation appears after the inquiry is saved. Enterprise pricing and capacity are agreed privately; submitting an inquiry does not start a subscription or grant marketing consent.

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Existing organizations

Organizations present before the new offer was introduced keep their existing contracted price, currency, features, allowances, fees, trials, and lifecycle. The new offer does not automatically move them to Starter or change their historical terms acceptance. Their supported subscription-management and number-retention paths remain available. Legacy offers are retained for those contracts and are closed to new organizations. Existing no-card trials keep their prior trial rules, including their established Free fallback and number-release behavior. Existing Keep Your Number contracts keep their established hold behavior.

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Refunds

Subscription fees paid under the new offer are non-refundable, with no voluntary refunds, prorated refunds, or money-back guarantee. Mandatory legal rights, billing-error corrections, and guarantees previously promised to existing customers remain protected.