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ShineCRM does a lot on its own, and connects to a few outside tools you already use. This page is the honest picture of both.

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Built in (no setup required)

These are not integrations you connect. They come with your subscription and work out of the box once you finish setup.
  • Texting and calling. Starter, Pro, and Max include a Canadian business number for texting and calling, with published monthly allowances. Call history and configured recordings stay in the unified inbox.
  • Customer email. Send branded estimates, invoices, and replies from your business address, and receive customer replies back in the inbox. See Unified inbox.

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Connect your accounts

These link a tool you already have to ShineCRM. Each is optional.
Google Calendar sync is one direction for your work: ShineCRM writes appointments, jobs, and shifts out to Google, and reads busy times back in to protect your schedule. Edits you make inside Google Calendar do not flow back into ShineCRM records. Treat ShineCRM as the source of truth.

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API and MCP access

Organization owners can connect a compatible AI client or server integration from Settings, then API & MCP in the web dashboard. Each connection is scoped, expires, and can be revoked. Read Programmatic access and MCP server before connecting one. If there’s a tool you need ShineCRM to work with, tell us. What you ask for shapes what we build next.