> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shinecx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls setup

> Manage your paid-plan business line, routing, missed-call texts, and opt-in recording.

<Note>
  Calling is available on Starter, Pro, and Max. Starter includes 100 monthly call minutes, Pro includes 400, and Max includes 1,000. Inbound and outbound minutes share the same allowance.
</Note>

Manage calling under **Settings then Calls** (owner/admin). The page has four sections: your business line, call routing, missed calls, and call recording.

## Get a business line

Starter, Pro, and Max can claim an available **Canadian** business number for texting and calling. Call history appears in your [inbox](/guides/unified-inbox).

<Note>
  Phone numbers are Canada-only at launch. US numbers are a planned follow-up.
</Note>

## Call routing

Choose which active employees ring when a call comes in (they can ring in parallel). An unanswered call goes to voicemail after about 20 seconds. There's also an in-app voice toggle that controls whether calls ring inside the app.

## Missed calls

Set the text that automatically goes out when someone calls your line and no one picks up, so a missed call still gets a response.

## Call recording

Recording is **owner-only to enable**, because it carries legal weight. Turning it on requires accepting an attestation: you confirm you'll get verbal consent from everyone on the call and follow the recording and consent laws where you operate. You also pick how long recordings are kept (30, 60, 90, 180, or 365 days).

Once recording is on, you record calls **one at a time**. Recorded calls are transcribed to produce an AI summary on the conversation thread (this also needs Suds AI to be on). See [Unified inbox](/guides/unified-inbox) for how recordings and summaries appear.

Recording and transcription have their own monthly allowance: 100 minutes on Starter, 400 on Pro, and 1,000 on Max. The finished AI summary also consumes shared AI credits based on its metered size, model, and duration.

## Frequently asked

**Where do incoming calls and texts show up?**
In Conversations, on the contact's thread.

**Do I have to record every call?**
No. Recording is off until an owner enables it, and then it's per-call. Getting consent is your responsibility.

**Can I get a US number?**
Not yet. Numbers are Canadian at launch.