> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shinecx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Suds AI

> The daily AI assistant that flags customers worth re-engaging, and the master switch for every AI feature.

Suds AI is your assistant. Once a day it reviews your customers and surfaces the ones worth reaching out to, with a drafted message ready for your approval. Turning Suds AI on is also what enables every other AI feature in ShineCRM.

## Turn it on (and tune it)

Suds AI is **off by default**. Under **Settings then Suds AI**, an owner turns it on and accepts a short responsibility attestation. That single switch is what every AI feature checks, so until it's on, the AI buttons elsewhere just prompt you to enable it.

On the same page, add **custom instructions** as short bullet points (for example, "we don't book on Sundays" or "when someone asks about price, suggest an estimate"). These ride along in every AI draft, so the suggestions sound like your business. They autosave.

## The daily review

Open **Suds AI** in the sidebar (owner/admin) to see today's suggestions, grouped by priority:

* **High priority**
* **Worth a look**
* **Background**

Each card shows what kind of opportunity it is (a next action, a customer going dormant, one at risk, or a fresh opportunity), a priority score, the reasoning, and usually a drafted text or email. From a card you can:

* **Send draft**: sends the drafted message, usually within a minute. Pressing Send is your approval; there is no second review step. The send shows up in the contact's conversation and under [scheduled messages](/guides/scheduled-messages).
* **Dismiss** the suggestion
* Open the **contact** to dig in

## What else Suds AI powers

Once it's on, Suds AI also drives:

* [Incoming message suggestions](/guides/ai/incoming-message-suggestions) on your conversations
* [Review request drafting](/guides/ai/review-requests)
* The [message rewriter](/guides/ai/message-rewriter)
* AI call summaries on Starter or higher, and per-contact summaries (see the [unified inbox](/guides/unified-inbox))

See the [AI overview](/guides/ai/overview) for what data the AI sees and which providers process it.

## Frequently asked

**Does Suds AI send anything by itself?**
No. It drafts and suggests. A drafted message only goes out when you press Send on it, with the one exception of review requests under an auto-send rule, which you configure yourself.

**Who can turn it on?**
Only an owner, because of the attestation. After that, the daily review is visible to owners and admins.