> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shinecx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete your account

> How to permanently delete your ShineCRM organization and what happens to your data.

This page explains how to delete your ShineCRM account and what happens when you do.

## What gets deleted

Deleting your organization permanently removes it and its data from ShineCRM, including your contacts, jobs, estimates, invoices, recurring services, and messages. Your subscription is cancelled, and any phone number you provisioned through ShineCRM is released back to the carrier and becomes available for reuse after a short period.

This cannot be undone.

## What may be kept

Some records aren't ShineCRM's to delete. Payments you processed are held by your payment provider (Stripe or Square) under their own retention rules, for tax and financial-compliance reasons. If you have a specific deletion request beyond closing your account, contact us at [seanvangessel@gmail.com](mailto:seanvangessel@gmail.com).

## How to delete your account

You can delete your organization from the web dashboard. (The mobile app also has a delete-account option.) The full controls live on the web.

<Steps>
  <Step title="Sign in to the dashboard">
    Go to [app.shinecx.com](https://app.shinecx.com) and sign in.
  </Step>

  <Step title="Open organization settings">
    Go to **Settings then Organization**.
  </Step>

  <Step title="Find the Danger zone">
    Scroll to the **Danger zone** at the bottom (visible to the owner only).
  </Step>

  <Step title="Confirm and delete">
    Type your exact business name to confirm, then delete. You'll be signed out, and the deletion happens immediately.
  </Step>
</Steps>

## Can't sign in?

If you've lost access and can't reach the deletion controls, email [seanvangessel@gmail.com](mailto:seanvangessel@gmail.com) from the address on your account, with your business name and a request to delete the account. We'll verify it's you and take care of it.

## Deleting just some data

You don't have to close your whole account to remove specific records. See [Delete some of your data](/account-management/delete-data).